Items are shipped in 1 – 2 days. We ship via USPS and UPS.
We want you to be happy with your art purchase. Our policy is to refund the full purchase price of art in our gallery minus shipping and packing fees. All returns must be sent back to us within 10 days and in original, unused condition.
We will not issue refunds for glazing and firing of items created in a camp, class or clay date. Due to the nature of ceramic work, pieces may crack and/or explode in the kiln. Instructors will inform you if your individual work is at an elevated risk of being damaged or destroyed during the firing. By paying to have your work glazed and fired, you accept this risk.
Please check all the packages upon delivery. If by chance a shipment arrives damaged please let us know as soon as you can: firstname.lastname@example.org and/or 502-919-8992. We’ll handle all of the claims from our end. Please save all the packaging as UPS will pickup the damaged items.